Technical Support Associate (Manila-Based)

RESPONSIBILITIES:

Installs and maintains peripheral hardware equipment components
Maintains and updates major operating and networking systems in order to ensure interface of operational functions and application systems, and to identify and correct software problems.
Coordinates with external vendors on repair of defective hardware or 3rd party applications
Complies with proper escalation procedures for incidents/problems encountered.
Protect company information assets in accordance with established information security policy.
QUALIFICATIONS:
Candidate must possess at least a Bachelor’s/College Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
With working knowledge in Technical Support, Troubleshooting and Networking
Customer service oriented
Willing to travel
Fresh graduates/Entry level applicants are encouraged to apply
Willing to work within Manila