RESPONSIBILITIES: - Building relationships with our customers by creating an exceptional customer service experience, while maintaining privacy and security according to OnCall's policies and best practices
- Use excellent communication skills to professionally and courteously interact with our customers using phone, email, online chat
- Providing account management support by actioning various requests and escalating to Customer Success Managers when appropriate
- Troubleshooting various technical problems that our customers and their clients face through online chat, email, and phone.
- Assistance with app maintenance and completing account change requests for customers
- Responsible for handling all telephone, e-mail or live chat enquiries
- Ensure any telephone messages are accurately recorded and emailed to the client as soon as possible
- Maintain accurate customer correspondence files and related documents
- Ensure all client enquiries are recorded into the system, confirming all contact details of the enquirer with 100% accuracy
- Ensure compliance with goals, which includes call answering time, enquiry to interview days, and focusing on availability within the contact center
- Dealing with all calls and enquiries politely, courteously, professionally and assertively
- Matching customer’s need to client’s products and services
- Maintain effective communication between operations, marketing, category management and buying to effectively respond to customer enquiries regarding the products and services
- Provide well-rounded, prompt, high-quality, and professional client service at all times
- Any other task/duty as directed by client/management
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.
