Technical Support - Analyst Level (Eh 940)

Details of the offer

**Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
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**Duties and Responsibilities**:
**Issue management**
- Resolve complex technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures
- Required to use judgement in defining solutions, investigate issues deeper before defining solutions, considerably alter existing process and methods to craft alternate solutions, or escalate highly complex and mission critical issues to SMEs or Team Lead for immediate resolution

**Query management**
- Accountable for closing customer inquiries regarding Pinterest products/services, customer's accounts and provide additional clarifications as requested by customers
- May be required to upsell related Pinterest products to existing customers when they seek resolution for product issues

**Qualifications**:

- Open to undergraduate with relevant work experience
- With at least 3 years work experience in Technical Support
- Must have skills in Customer Service
- Skills in scripting
- Willing to go back on-site once recalled

**How to apply?
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**Why join Accenture?
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- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities

*Terms and conditions apply

**Experience**:

- Technical Support: 3 years (preferred)


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

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