Technical Support

JOB QUALIFICATIONS
- Excellent communication and customer service skills
- Strong organization, time management and follow-up skills
- Proper phone etiquette; demonstrated proficiency in typing and grammar ? Self-starter, professional, resolution oriented, demonstrates initiative, resourcefulness, and strong problem-solving skills
- Knowledge of or ability to learn relevant software computer applications and equipment ? Knowledge of or ability to learn customer service principles and practices
- Ability to work independently, as well as take instruction from team members
- Strong commitment to quality customer service
- Understanding of cloud infrastructure and strategies
- Knowledge on Network Routing and Switching infrastructure technologies
- Basic knowledge of Voice over IP technologies
- Outstanding analytical ability with attention to detail