Technical Solutions Representative

Requirements:Applicant must have a high level of customer service and IT technical knowledge.

Fluent in English and ANY of the following: Spanish, French, German, Mandarin, and Italian, both verbal and written.
Responsibilities:Strong troubleshooting skills - you will be able to quickly analyze problems, determine the root cause, reach a resolution, and resolve issues with high level of accuracy.

Ability to adopt and evolve with new processes and changes quickly.

Ability to thrive in a fast-paced, agile, and dynamic environment.

Operate across several computer platforms and applications at the same time.

A love of customer interaction and the capacity to support a range of customers with differing needs and experiences.

Experience working within a high-volume telephone-based SLA and KPI driven environment where your
success is determined by great customer outcomes.

Self-starter with the ability to multitask, manage own time and work under pressure.

Salario: Negotiable