About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate.
We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That's why we're committed to our purpose to shape the future of real estate for a better world.
We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Technical Services Manager
JLL Work Dynamics
**Location**: Manila, Philippines
Our client's mission "to organize the world's information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars.
The Asia Pacific region is an important part of our client's success: occupying 75 offices across 13 countries.
JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enable their business to thrive.
**What this job involves**:
**Leading Engineering Services**:
This role will manage local and regional initiatives in managed sites in the Philippines (in Manila & Cebu) by driving consistent improvements in implementation and service delivery.
You will be responsible for delivering superior Engineering services, overseeing all operations of all building systems, ensuring they run efficiently, safely and cost-effectively.
You'll ensure the highest standards are delivered and best practices are implemented consistently.
You'll partner with vendors providing your expertise in managing the client environment and Engineering services, with a focus on continuous improvement and risk management.
Responsible for providing outstanding client service, you'll lead, monitor and mentor to effectively control Engineering services activities and has frequent contact with stakeholders requiring zero-downtime to client operations and ensuring all Client assets are maintained based as per JLL and client policies, th
Demonstrate excellent Leadership skills and be a good communicator who is able to quickly grasp stakeholder dynamics and needs in the Account
Lead and help grow the Technical Services Team by being a positive role model
Ensure client infrastructures are resilient and understand the critical MEP systems on site including UPS, generator, fire alarm etc.
with an ability to support client security teams and their systems
Responsible to manage 24-Hr emergency alarms on client premise
Must be prepared to manage call-outs and support out of normal working hours where applicable
Work closely with the Site Services Manager and the Team to support smooth daily operations
Prepare and present Monthly Management Reports (MMRs) for Technical Services highlighting each month's progress and achievements to the client.
Support JLL EOS CMO program and timely Incident Management/Reporting
Be diligent and decisive in ambiguous situations.
Carry out ad-hoc surveillance walk throughs to ensure Quality and Safety are promoted at Site consistently.
Manage all building automation systems (BMS, Lighting Control system, BOS)
Manage, supervise and develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality of service.
Responsible for client premise inspection and safety standards are used to comply with client, JLL and local guidelines
Responsible for managing the building shutdown activities and coordination support to stakeholders
Supporting stakeholders to any request related to facilities
Facilitate the 6-monthly/Annual emergency fire drill
Coordinate special projects as directed by JLL or client
Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs
Have an innovative and growth mindset
**Act as a coach and mentor**:
You'll play a key role in managing and actively encouraging an environment that supports teamwork, cooperation, performance excellence and personal success.
You'll play the role of coach, motivating and developing team members through regu