Responsibilities
Perform various administrative, clerical, data collection, data entry, and report writing tasks
Work with subject matter experts & program directors to update, maintain, and organize documents and other technical information on the various SharePoint libraries and websites
Design, maintain, and update marketing material
Assist in publicizing program information and recruiting instructors and students to the programs
Serve as a global administrator and act as SME
Help schedule, assign, coordinate, and manage programs, content, and scheduled live discussions
Help troubleshoot user access issues for employees participating in programs on related tools/platforms
Support in managing the nomination, application, and approval procedures, SharePoint forms, and complex workflows.
Host webinars led by technical practice leaders or their designates when requested
Email reminders to program directors and discussion instructors before upcoming sessions
Coordinate preparation for upcoming Discussion sessions, including confirming & reminding instructors, as well as helping compile, format, and finalize presentations for each Discussion
Email participants about upcoming reminders, overdue items, posted recordings, or scheduled make-up sessions
Download, convert, and post Discussion recordings and final PowerPoint slides to the course resource library
Generate attendance reports for live Discussion sessions
Track assignments submitted or any student-submitted questions for the respective Discussion sessions (if applicable)
Generate, update, track, and post progress reports monthly for program directors for status completions, course completions, learning hours, and user completions.
Email participants and/or supervisors for approved participants that have fallen behind and assist them in establishing an action plan.
Support the review, revisions, and re-recording of on-demand lessons.
Help document and track approved budget against expensed time. As needed, help transfer expenses to approved project numbers
Work with program directors and subject matter experts in accrediting courses
Work with program directors and subject matter experts in the development and coordination of new programs or webinar series
Provide direction and advice on creating training materials, the different training modalities (virtual, web-based), and make recommendations for blended approaches that fits the need
Assist in reviewing and analyzing responses for the annual student feedback survey
Help create or update user guides on technical training platforms
Train appropriate internal staff on hosting webinars
Perform other responsibilities associated with this position as may be appropriate
Qualifications
Proficiency in Microsoft Office Suite of software (Office 365)
Advanced skills in SharePoint (2019)
Basic proficiency with Google Analytics
Basic proficiency in video editing with Camtasia or similar
Experience hosting webinars on WebEx and Microsoft Teams Meetings platforms
Effective written and oral communication, organizational, and interpersonal skills
Demonstrated proficiency in keyboard skills and the utilization of MS Windows
Ability to work with others, to work independently, to be self-motivated, and to have a results-driven focus
Capability to assume additional responsibilities and to learn new skills
Proven accuracy, reliability, and completeness in job accomplishment
Demonstrated success on the job, as evidenced by satisfactory performance, acceptance of responsibility, and growth in previous position(s)
