Technical - Helpdesk

Job Description:
Respond to requests for technical assistance in person, via phone, electronically Working cycle: 24/7 x 365days (Sat, Sun and Holidays), Shifting (Morning, Midshift, Graveyard) Technical Troubleshooting (I.T Hardware, Software, Networking), Has Basic Networking skills Can do support as In-house I.T & Familiar with different Operating System Receive/Handle calls/issues via phone, chat or email and log it to Ticketing System Willing to be deployed sometimes upon project implementation Minimum Qualifications:
Strong analytical and planning skills; Good communication and presentation skills; Excellent problem-solving skills With 1 year experience as on-site/field IT Technical Support within the corporate environment Bachelor's Degree in Computer Engineering, Information Technology or equivalent Knowledge in IT Infrastructure equipment (Server, Firewall, Router, Backup, UPS, etc.) and ITIL