**Job Highlights**
- Temp Work-from-Home/Hybrid
- HMO at Day 1 (+ Free Dependent/s) & Life Insurance
- Company provided equipment plus Internet Allowance
- Other Company/Client Benefits
**Your Beyond Ordinary Mission**:
- Compose thoughtful and personalized responses for a variety of customer requests
- Troubleshoot and identify root causes of customer problems using a variety of internal tools
- Proactively identify improvements to the product, identify and reproduce bugs and determine high-impact opportunities to enhance the customer experience
- Formulate alternative or unique solutions to technical scenarios to help clients achieve their goals and help them utilize specific platforms
- Maintain quality in a high-velocity environment
- Build upon the goal of creating the best customer experience in the industry
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**Your Beyond Ordinary Skills**:
- Excellent English communication skills
- 2+ years of experience with front end technical/customer service - specifically with **SaaS/Cloud-based/CRM **solutions
- A solutions-oriented mindset with the ability to create memorable customer experiences and explain technical problems clearly and succinctly
- An independent worker with problem-solving attitude in a constantly changing and frequently ambiguous environment
- A passion for customer support with a customer-centric approach
- An entrepreneurial spirit and attitude, self-motivated, a curious learner and a proactive team player mindset with innovative ideas to inspire customer adoption
- Excellent communication and conflict resolution skills, and the ability to relate to others
- Flexibility to possibly work evening and/or weekend shifts
**Job Types**: Full-time, Permanent
**Salary**: Up to Php40,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Application Question(s):
- How many years of technical/helpdesk/customer/service desk support do you have for SaaS/Cloud-based/CRM solutions?