Technical & Business Operations Specialist

Job ID:
86441
Required Travel :
MinimalManagerial - No
Who are we? 13;
If you're a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.
In one sentence 13;
Incident Lead for Production issues and concerns.
What will your job look like? 13;
-You will lead and mentor a small team within a specific task or project
-You will be responsible for processes, KPIs, and communication within the project
-You will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoring
-You will also have hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge management
-You will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk tickets
-You will guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix
All you need is... 13;
-6 years of relevant industry experience
-Excellent communication skills and ability to respond to customer queries quickly
-Ability to understand business needs and manage 24X7 shifts
-Good hands-on technical knowledge
-Excellent domain knowledge in incident handling, production management, and audit processes
-Experience in a complex global, matrix organization working across multiple time zones
-Experience in working in ambiguous situations, working under pressure, and flexible work hours
-Production-oriented with a sense of urgency and sensitive to production requirements.
Why you will love this job: 13;
-You will have a wide scope of activities
-You will have excellent products and solutions
-You will have scope for professional development