Technical Analyst 2

Technical Analyst 2
Company:

Oracle


Technical Analyst 2

Details of the offer

Technical Analyst 2-Support (ERP) - Q2 FY2020-1900111B Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).


Source: Jobs4It


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements

Related offers

Looking for 1 ui designer philippines nationality

Requirements • Willing to work in Pasay City • More 2 years of experience and proven track record. • Strong portfolio to be presented and defended during...


From Jiuzhou Technologies International Inc. - National Capital Region

Published a month ago

Medical record processor

Job Brief We are looking for Medical Record Processors who are passionate in creating medical record PDFs to abstract clinical data using a client software...


From Picnichealth - Cebu

Published 19 days ago

Medical record retrieval processor

Job Brief We are looking for a Medical Record Retrieval Representative who will procure selective medical records on behalf of our patients to ensure continuity...


From Picnichealth - Cebu

Published 19 days ago

Night shift medical record processor

Job Brief We are looking for Medical Record Processors who are passionate in creating medical record PDFs to abstract clinical data using a client software...


From Picnichealth - Cebu

Published 19 days ago