Tech-Support Representative For Telco

**TECH-SUPPORT REPRESENTATIVE for TELCO**

**Channel Info Tech**

Information:
1st floor, 2nd floor & 6th floor, JDN Square IT Center, P. Remedio Street - Banilad, Mandaue City, Cebu, Philippines

**Salary : PHP 26,341.40 per Month**

**Technical Support Representative**

Description:
We are looking for ambitious individuals who are able to connect with absolutely anyone.
Our contact centre team values a customer-centric approach and ensure, more than anything else, to provide support to our customers in the best way possible.
The role of contact centre agent is critical for us.
You will often be the primary point of contact for our customers when they really need us the most.
Your mission is to interact with customers through various channels, providing general service/product information and troubleshooting service or technical issues.
Qualifications:

- Must have TELCOMMUNICATIONS COMMUNITY / ISP EXPERIENCE
- with CUSTOMER SERVICE (billing, general inquiry) experience
- TECHNICAL (mobile device/home networks, resolving issues, troubleshooting) experience
- Education background on computer networks - with exp with computer engineering / computer networks / ECE / IT Courses
- Strong command of verbal and written communication in the English language
- Technical knowledge and/or experience as a major skillset
- Ability to think on your feet and meet customers at their level
- Ability to multi task effectively and handle stressful situations appropriately
- Excellent data entry and typing skills
- Ability to add personality to interactions: Be conversational - yet professional
- Superior listening skills and knowledge of customer service practices and principles
- 1 to 3 years of experience in a contact centre environment

**Responsibilities**:

- Regularly meet targets set by line management.
- Alert the line management of trends in customer interactions
- Be prepared to undergo further training to keep abreast with customers' needs
- Process sales orders and agreements
- Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;
- Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;
- Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately.
- Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times.
**Benefits**:

- Paid Holiday
- Government Mandated

**Salary**: From Php26,341.40 per month

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

COVID-19 considerations:
All customers are required to wear facemask.
Ability to commute/relocate:

- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)