Description
So what does a Content Moderator really do Think of yourself as someone who will ensure high quality and safe experiences for both people and businesses across the social media family of apps so not everyone can qualify for this role We make sure we get the best of the best after all we are a ridiculously good company so we make sure our employees are top notch So come on now we need your full concentration because its time to imagine what its like being a Content Moderator
As a Content Moderator you will be instrumental in keeping our online world engaging appropriate and safe You will apply a content policy to digital content and execute handling procedures with consistency The best candidates are able to identify subtle differences in the meaning of digital communication and accurately enforce the clients terms of use by carefully monitoring reports of abuse on the site You will actively participate in employee assistance programs program reporting initiatives and training to foster the well being of you and the employee community A Content Moderator will escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs You will also adhere to security measures confidentiality and other project requirements in any way related to your work
So what does all this mean for your day to day In the Content Moderator role you will be working on a computer each day reviewing content such as videos news stories still pictures political ads and social media profiles You will then score this content on areas such as age appropriateness level of violence sexual content and political transparency In order to properly identify all of these items you will be trained on how to enforce the clients policies and then use these policies to support the overall business
As a Content Moderator you understand the importance of working hard and having fun You will be given daily time to participate in wellness activities such as dance parties fitness challenges on site wellness programs video games and team development exercises TaskUs provides onsite free munchies popcorn and food for purchase from our market or local source food vendors We also enjoy a good party so there is always one happening somewhere
Do you have what it takes to be a Content Moderator
Requirements
What is it were looking for Well since this is a Content Moderator we need someone with at least one year prior operations experience in shared services or a customer experience environment What else
We also need someone with at least a high school diploma or equivalent We also need someone who is fluent in English must be able to read and speak the language
Now lets get technical Were looking for someone who has strong interpersonal skills verbal and written communication skills and most importantly empathy Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
TaskUs devotes considerable resources to the wellbeing of its employees Being a Content Moderator means participating in counselling sessions and other wellness programs
All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
All employees will attend wellness groups
Creating a Culture of Awareness and Prevention
TaskUs believes in being transparent with our new employees about their job duties and the possible impact Some of our campaigns include disturbing content Examples of these types of material may include but are not limited to
Child exploitation and abuse
Animal torture
Gang Violence
Murder
Hate Speech As a content moderator it is important for you to know the potential risks related to this type of work While TaskUs is focused on employee wellness by having counsellors on site resiliency programming and other wellness initiatives exposure to graphic and disturbing content is unavoidable Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress mental health symptoms or in rare instances Secondary Traumatic Stress based on the content they are viewing
TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs employee performance and other considerations
In order to help create a community that is safe for all employees the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts e learning skills training and outreach efforts to the TaskUs community Our programs seek to raise awareness about psychological issues challenge ideas that contribute to social inequity disempowerment and discrimination as well as the underlying structures that support them In addition our programs empower employees to find and use their voices in a healthy and productive way
