Team Leader Sales Bpo

Hire A-Players, effectively set expectations, identify behaviors, and coach employees to be consistently outstanding performers.
- Responsible for leading a team of a minimum of 20 employees.
- Outspoken and demonstrates company core values and culture.
- Identify and reinforce positive behaviors through formal and informal rewards and
- Responsible for delivery of customer satisfaction, business results, and employee
- Provide supervision to direct reports to ensure proper scheduling coverage and maintain a positive leadership presence at all times: 70% Work, 30% Management.
- Responsible for daily call monitoring to provide feedback and coaching team members per the quality standards.
- Participate in, and support, the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our customers and employees.
- Complete the Training and Certification Program and incorporate these competencies into all interactions with employees and customer

Responsible for hiring, training, retaining, and developing their respective team members.
Responsible for leading effective and profitable results for their team.
Administers company policies.