Team Leader Early Engagement – Credit Cards Group

Job Description:
As a Team Leader of Early Engagement in Credit Cards Group, you will be :


Designing and proposingearly engagement program to increase card usage and profitability. Implementing card activation improvement programs,include implementing strategy for streamlining the activation process as seamlessly and efficiently as possible. Manage and influence all aspects of card activation/re-activation lifecycles, include business and risk analysis. Monitor and maintain existing portfolios by ensuring product offerings are competitive, Meet customer experience expectations. Ensure optimum customer service to increase card activation. Collaborate with product managers to define business requirements of credit cards enhancement initiative. This role is located in Jakarta and you will be part of Card Lifecycle Management Department for Credit Cards Group. You should own the above-mentioned work to achieve business goals. Minimum Qualifications:
Have Bachelor degree level qualifications. Preferred disciplines in Statistics, Computer Science, or Economic. Have at least 8+ years of related experience in financial institutionsand proven record in designing and implementing early engagement program; Possess strong technical skills in project management methodologies, financial institution risk assessment, risk mitigation, and internal control practices and knowledge of card payment industry. Strong leadership record, exhibiting both ability to engage clients and lead a team. Excellent customer service orientation. Demonstrated ability to handle multiple priorities execute action plans in order to meet organization goals and deadlines.