Team Leader

Team Leader

Enshored Inc.

Team Leader

Details of the offer

Job DescriptionCompetitive Salary Package and Benefits Awaits!
HMO Plus dependents
Group Life Insurance
20 Leave Credits
Discounts from our partner Fast Food Chain
Performance Incentives
Promotion opportunities
Skills Enhancement Training
Exclusive Gym Membership Discounts and other perks from our fitness partner

ESSENTIAL DUTIES AND RESPONSIBILITIESManage and direct the daily activities of the call center agents, including creative resource planning and implementing call center strategies and operations
Provide operational guidance. Train, coach, monitor, recognize, support and promote discipline in any given situation
Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff
Carry out needs assessment and performance reviews to officers
Setting and meeting performance targets for efficiency and quality
Act as subject matter expert for all work-related duties
Practice and ensure compliance with all policies and procedures of the company
Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience
Coordinate with Recruitment, IT and liaising with HR team

Education and/or ExperienceBachelor's/College degree
2-3 years of experience working as a Team Leader in aBPOsetting

Job Type: Full-timeJob Type: Full-timeLanguage:English (Required)

Source: Jora


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