Team Lead - Travel Assistant

Job Description:
Responsibilities:


Supports Operations Manager & Asst. Operations Manager Assists in hiring process and new employee training Create or assist in creating procedures, protocols, metrics, and KPIs to help improve the operations Communicate team goals and identify areas for new training and skills check Coordinates with Training Lead on evaluating the performance of the team, developing training program, addressing the skills deficiency of the team Conduct team meetings to discuss team performance, updates, objectives, and deadlines Manages team’s attendance and break times Ensures that each TA reaches his/her sales quota and is performing on a par with the company’s set standards Coaches and develops Travel Assistants Answers team member questions, helps with team member problems and conflict resolution Provides quality customer service and handle customer complaints effectively Record booking transactions and submits a daily sales report to the Operations Manager Manages inventories and stock and advise OM or Asst. OM on ordering supplies when necessary Minimum Qualifications:
The Position: We're looking for a Team Lead for Travel Assistants.


We offer:


performance incentives and bonuses fast and incomparable career growth training and certification healthcare card benefits paid time off a really cool office ...and so much more!


Requirements: Minimum of 3-5 years experience working in the travel industry. Working in a travel agency is a plus. Has been a Team Lead for a minimum of 2-3 years Has an experience in coaching and mentoring team members Has a solid background in Amadeus and other GDS Can work flexible hours (shifting schedule) Strong knowledge in the travel industry Knowledge in fares and ticketing procedures Knowledge in flight, hotel, car, etc. booking Excellent English written and oral skills Ability to work with minimal supervision Experience in working with a start-up company is a plus Willing to work in our office in Chino Roces Avenue, Makati