Team Lead

ABOUT THE ROLE

The Team Leader will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals.

KEY RESPONSIBILITIES

· Create an inspiring team environment with an open communication culture.

· Set clear team goals.

· Developing and implementing a timeline to achieve targets.

· Delegating tasks to team members.

· Oversee day-to-day operation.

· Monitor team performance and report on metrics.

· Motivate team members.

· Discover training needs and provide coaching.

· Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

· Contributing to the growth of the company through a successful team.

· Proven work experience as a team leader or supervisor

· In-depth knowledge of performance metrics

· Good PC skills, especially MS Excel

· Solid experience in Technical support

· Excellent communication and leadership skills

· Organizational and time-management skills

· Decision-making skills