Systems Operations Analyst

Systems Operations Analyst
Company:

Fis Global


Place:

Ilocos Norte


Area:

Programmer

Systems Operations Analyst

Details of the offer

FIS Global1,667 reviews-FIS Global1,667 reviewsRead what people are saying about working here.MakatiGENERAL DUTIES & RESPONSIBILITIES
Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
Maintains peak performance at full capacity for all systems.
Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
Recognizes abnormal processing conditions and makes appropriate response decisions.
Follows escalation procedures when appropriate to resolve errors in a timely manner.
Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
Recognizes and implements/automates process enhancements.
Monitors and responds accordingly to an array of system and application generated messages.
Responds in a timely manner to questions and requests from incoming calls and incident tickets.
Proactively maintains contact with clients and serves as client advocate to internal organizations.
Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
Works on internal and external projects of various sizes, complexity.
Contributes to existing and develops new solution approaches to the IT environment.
Other related duties assigned as needed.
EDUCATION REQUIREMENTS
High school diploma or GED. Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience may be required at higher career levels.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems
Knowledge of clients objectives/business priorities and FIS role in achieving
Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
Excellent analytical, decision-making, problem-solving, team and time management skills
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Ability to persuade and influence others on the best approach to take
Ability to multi-task, deal with predefined deadlines
Flexibility, versatility, dependability, positive outlook, strong work ethic
Resourceful and proactive in gathering information and sharing ideas
Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution
Ability to use troubleshooting applications and tools for first and second level issues
Ability to use and reference system related documentation


Source: Jobs4It


Area:

  • IT - Information Technology / Programmer

Requirements

Related offers

Earn p 100k as japanese software application developer

Company Profile: A Manufacturing Company located in Batangas. The company has grown 18 countries around the world for almost 60 years in the industry. They...


From J-K Network Services - Batangas

Published 17 days ago

Sales support admin i

Job Description: This position exists to support the Sales Organization in the achievement of revenue, customer satisfaction, onboarding, process improvement...


From Lexisnexis - Ilocos Norte

Published 16 days ago

Consultant - servicenow developer

Consultant – Service Now Developer Function:Operations Hyderabad, India With a startup spirit and 80,000+ curious and courageous minds, we have the expertise...


From Genpact - National Capital Region

Published 15 days ago

Senior database administrator

Job Description: Maintain, monitor, and support complex, mission-critical databases in an operational 24x7 enterprise environment. Database monitoring...


From Moka - Ilocos Norte

Published 18 days ago