Systems & Infrastructure Engineer - PatchingAbout usAlphaserve Technologies® is a global provider of digital IT services to law firms, financial firms and other markets including media, government and health care. A privately held firm of technology and business professionals serving clients in 300 cities and 38 countries, Alphaserve offers services focused on emerging digital technologies (AI, machine learning, automation, application development and security) as well as infrastructure technologies (cloud and lights-on smartsourcing).Alphaserve IT Technologies has an immediate opening for a L2 Patching Engineer. The L2 Patching Engineer will work on incidents and requests related to patching. They will be focus on patching both Windows and Linux-based operating systems, and other technologies. The successful candidate should be a self-starter, must be comfortable working in a very fast paced, busy environment in the rapidly growing IT services industry.Experience • Candidate should have 5-8 years of total experience in technologyMinimum 3 years patchingWindows server 2008/2012 administratorWorking Experience on at least one of the following patching solutions: Ivanti Landesk Pro, SCCM, AltirisKnowldge on Windows Server Update Services (WSUS)Knowledge on Microsoft Cluster patching process, Microsoft Exchange server patching and Microsoft SQL server patchingKnowledge on VMware and ESX server infrastructureTroubleshooting patching failures, boot issues, disk space issuesShould have Knowledge on Active Directory and Group PolicyKnowledge on Linux will be desirableKnowledge on Storage technologies and server hardware is desirableExperience with one of following ITSM Platforms is preferred: ServiceNow (preferred), ConnectWise, Remedy, HPAbility to document existing and new environmentsAbility to work on multiple programs simultaneously, with strong ability to prioritize multiple tasks and respond to emergencies, organize and schedule work effectivelyStrong ability to understand client and management expectations and to resolve issues that may affect deliveryEvaluate and improve on operational process, procedure manuals, and documentation
Required Skills:Experience with patching technologies and methodologiesStrong verbal and written communication skillsExcellent organizational and interpersonal skillsHighly motivated, self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality solutionsAbility to work independentlyStrong analytical ability, judgment and problem solving techniques with attention to detailIntuitive Problem Solving and have strong decision making skillsStrong ability to work with teams that are geographically distributed and work across different time zonesHave the comfort and professionalism working with persons at all levels of the organizationShould be organized, motivated, self-driven and quick learnerProven track record in meeting aggressive schedules and deadlines
Job Responsibility:Work on patching and update requestsOrchestrate and coordinate patching activities, including device migrations in VMware and Exchange, backup and SQL verification, and other activities relate to preparing an environment.Proactively look for opportunities to streamline the processes and implement process improvements to help the team members effectively execute their tasksLead troubleshooting and root cause determination efforts and proactively identify opportunities to fix issuesCreate reports on capacity and compliance for patchingDocument client’s storage environmentsWork on P1/2 incidents as required
• Develop internal SOPs and standards for patching operations • Timely compile specific reports based on different metrics if requiredSubject to review for purposes for ADAAA Alphaserve Technologies is committed to Equal Employment Opportunities
