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Systems & Infrastructure Engineer

Systems & Infrastructure Engineer
Company:

Alphaserve Technologies


Details of the offer

Alphaserve Technologies® is a global provider of digital IT services to law firms, financial firms and other markets including media, government and health care. A privately held firm of technology and business professionals serving clients in 300 cities and 38 countries, Alphaserve offers services focused on emerging digital technologies (AI, machine learning, automation, application development and security) as well as infrastructure technologies (cloud and lights-on smartsourcing).
Systems & Infrastructure Engineer - Monitoring
Job Responsibility (Day to Day)
Proactive monitoring and management of production systems.
Monitor alerts related to the infrastructure and application.
Identify, capture, evaluate and report metrics and determine trending to drive process and product change.
Assist peer engineers during alert / alarm remediation
Provide analysis and feedback of system operations, performance, and stability to shift lead / supervisor
Monitor adherence to guidelines on processing, alerting, maintenance and security.
Help management in establishing KPI’s, monitor thresholds, communicate metrics, and identify areas for review and improvement.
Perform service restarts and disk expansions in Windows environment.
Analyze the alert and gauge the incident priority accordingly.
Analyze hardware and infrastructure to determine how it relates to the application performance.
Willing to work in a 9 hour shift job with minimum supervision
Hands on experience required on Service-Now, Remedy etc. tools. (ITIL framework preferred)
Participate in 24/7 on-call support for the collaboration technology environment (P1, Major Incident Management).
IT best practices for Major Incident Management including detection, triaging, assessment, troubleshooting and restoration (Major Incident management)
Follow-up with the respective engineering (SME’s) and Technology managers for ensuring root cause analyst (RCA) and E-RFC and RFC (Planned v/s Emergency Change requests)
Work with Level 3 and Level 4 support organizations in understanding their technologies and facilitating knowledge transfer to lower level support teams
Mentors new hire and should be willing to work as a shift lead when required
Experience
Understanding of network / servers and Virtual Machine performance issues.
Strong analytical, problem-solving and troubleshooting skills
Excellent communication skills with the ability to speak on varying technical levels
Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
Experience in working on high availability and real time monitoring solutions (CA Spectrum, Nimsoft or other monitoring specific applications)
Knowledge of Microsoft, Cisco, Citrix, Vmware systems / servers are a plus.
Strong proven skills in ITIL framework (Especially, Incident, Problem and Change management)


Source: Jobs4It

Job Function:

Requirements

Systems & Infrastructure Engineer
Company:

Alphaserve Technologies


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