Systems Applications Engineer

System Application Engineer
Main responsibilities:- Supporting the rollout and operation of the project- Support testing the EnergyIP application / platform, supporting customer acceptance tests- Incident / Problem / Configuration and Knowledge Management- Incident and/or Defect investigation and diagnosis- Provide progress updates in relation to Incident and/or Defect investigations and diagnosisactivities to the Customer- Initial assessment and validation of trouble tickets- Support the customer in monitoring the system- Escalation / Re-prioritization of trouble tickets with the internal service delivery organizationbased on customers request
Mandatory skills:- General IT education- Basic knowledge of Linux- Basic database management system knowledge (any)- Basic SQL knowledge- Basic knowledge of VMWare- Basic knowledge of network administration- Eagerness to learn- Fluent in English- Polite and friendly service delivery attitude

Additional skills / advantage:- Willingness to work outside of business hours (overtime and/or standby)- Work experience in a service desk / call center environment

Planned working hours:- By default: Monday to Friday business hours- Additionally / optional: participation in 24/7 standby / schedule

Main Interfaces:- Internal delivery organization (development, product line management, project manager)
Organization:Smart Infrastructure
Company:Siemens, Inc.
Experience Level:Mid-level Professional
Job Type:Full-time