Support & Deployment Engineer - Cebu

The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:
Deploy, maintain, and support Azeus software and services, both On Cloud and On PremiseSetup and maintain project hardware and software base on established procedures and specificationsMaintain technical documents and specifications of infrastructure and customer detailsMonitor systems using monitoring tools and provide support, recommendation and resolution on issues.Identify, investigate, troubleshoot, resolve and document client and system issues.Properly escalate issues to appropriate internal teams (e.g. System Engineers, Developers)Prioritize, maintain, track and document multiple issues and tickets at one timeAssist with the deployment and enhancement of support and deployment standards and procedures Qualifications: Graduate of Computer Engineering, Electronics and Communications Engineering, or related course.At least 1 year of work experience in providing client-facing support or in the related field is preferredBasic knowledge on Windows, Linux, JIRA. Knowledge on Ansible, Shell, Powershell, AWS, Azure is a plus.Excellent problem solving skillsExcellent interpersonal skillsExcellent customer service skillsWorks well individually or in a groupGood written and verbal communication skillsStrong organization skillsWorks well under pressure and time constraintsAble to work on flexible, shifting work schedules as needed (Night, weekend and holidays)Willing to be on-call for support cases (Night, weekend and holidays) Hiring Condition: Successful completion of background checking will be required as a condition of hire.
Note: We are only on a temporary WFH setup.