Support Associate - Night Shift

Details of the offer

**We help the world run better**

**PURPOSE AND OBJECTIVES**

The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support.
We are not merely a Call Centre!
We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer.
We measure our success by customer satisfaction.
**EXPECTATIONS AND TASKS**
- Among other responsibilities, you should expect to do many of the following:

- Investigates and resolve critical system issues for Enterprise level Fortune 500 companies.
- Analyzing complex, real world, unique problems; often working in production environments
- Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better.
- Meet, work and talk with colleagues and customers from all around the world!
- Master SAP software that is being used by industries, governments and multinational companies around the globe.
- Willing to work during North America business hours
- Be part of a small, tight-knit team of professionals
- Working collaboratively to provide solutions to customers.
- Learn new skills and technologies that will open paths to many new possible careers.
The learning never ends - you are expected to continuously learn and up-skill during your time here.
- Be a social media guru and create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers.
- Get the small startup feel with big enterprise backing.
- Innovate and create new tools that will help SAP run simple.
Anything you can think of to make the business run better will get SAP support.
- Join the global SAP Family and become an ambassador for the Support Organization.
**EDUCATION**
- Preferably Bachelor's Degree in an IT-related course

**SKILLS AND COMPETENCIES**

Required:

- Excellent English communication skills (written and oral)
- Excellent diagnostic and technical analysis skills
- Ability to assess, plan and troubleshoot while collecting information about the customer issue
- Basketball or KTV skills are not required but highly appreciated!
:)
- Databases (SAP HANA, Oracle, DB2, SQL Server, SQL Anywhere, ASE, MySQL, etc.)
- Operating systems (Windows Server, Linux, AIX, etc.)
l Object-oriented programming (Java, C++, ABAP, etc.)
and programming logic
- SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP BusinessObjects, Successfactors etc.)
Preferred:

- Experience in troubleshooting distributed systems, including installation, migration and networking
- Knowledge of business and financial processes

**WORK EXPERIENCE**
- Basic understanding of core business processes.
- Must be able to effectively communicate with SAP customers in English.
**LOCATION**

SAP Philippines, 15F Robinson's Cyberscape Beta, Ruby Road, Ortigas Center, Pasig City

**We build breakthroughs together**

**We win with inclusion**

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 342553 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

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