Subject Matter Expert For Financial Customer Service

46277BR
Subject Matter Expert for Financial Customer Service
Customer Service
Manila
Philippines
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.
Market Job Description
About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our
International Careers website.
About the Role

Internally known as Customer Service Representative 3, the role is responsible in providing assistance to business bankers, guarantors and business owners regarding their loan applications.
Responsibilities

Responding to inquiries and complaints on more complex products/services and/or from premier customers

Resolving complex inquiries and complaints from internal and external customers and upon escalation;

Processing complex transactions on-line;

Performing extensive research to resolve the complex customer problems;

Providing guidance and assistance to less experienced representatives either on the spot and/or via telephone;

Providing training on policies and procedures, new or enhanced services and/or procedural changes

Market Skills and Certifications
Completed at least 2nd year college
At least 4 years of BPO- contact center experience
At least 1 year financial- customer service experience
Amenable to work on shifting schedules in McKinley Hill, Taguig

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Region
APAC
Location
Metro Manila