The GD Operations Supervisor role:
· Overall in-charge of Store or District Stores Grocery Delivery Operations
· Implements GD Operations standards
· Implements customer service improvements and strategies
· Trains and motivates staff members
· Ensures high service level
· Handles customer inquiries
· Ensures efficiency and productivity of GD Members
DUTIES & RESPONSIBILITIES
· Monitors stores/ district stores daily fulfillment and closing of orders
· Ensures there are no pending customer inquiries or complaints through monitoring complaint tracker daily
· Ensure daily manpower plan to fulfill each day's order
· Plans, organizes, controls and schedules work activities of immediate subordinates
· Manpower Control & Development
· Promote and monitor quality service among staff through training and by acting as a positive model
· Instill the importance of excellent customer service and empower staff to use their best judgment in all customer service matters.
· Be personally available to all customers to communicate and identify their needs and/or address their questions and concerns.
· Orients, trains, and guides subordinates in the performance of duties.
· Ensures compliance by immediate subordinates to established standard operating policies and procedures, job duties and special assignments.
· Resolves and manages internal conflict of subordinates and promotes the core values of the company to inspire them and contribute to the productivity of the store GD.
· Develop a pool of potential leaders to meet the long range retail objectives of the company
