Sr. Technical Associate (Apps Support Analyst I)

Job Overview:
- Implement and promote use of consistent, efficient and quality processes to meet timelines and deliverables according to requirements and standard operating procedures, and assume accountability for the deliverables
- Ensure compliance of operations with governing regulatory requirements
- Create, maintain and assume accountability for a culture of high customer service
- Manage the Installation and configuration of various Informatics/ Information Software Systems
- Application Level 1 and Level 2 support
- Adhere to internal support process and procedures (based on ITIL)
- Responsible for handling and closure of any application incidence calls or outage calls
- Ability to work with multiple external and internal stakeholders.
Education/Qualifications:
- Bachelor’s /Masters in Engineering/ Pharmacy or related science degree, or equivalent qualification
- Overall 2-3 years hands-on experience in enterprise applications support
- Application support in life sciences domain, preferable
Experience:
- Overall 2-3 years hands-on experience in enterprise applications support
- Application support in life sciences domain, preferable
- Strong IT fundamentals – Operating Systems, LAN/WAN, networking concepts, System Administration, Backup, Solution planning/sizing
- Exposure to Oracle Installation, configuration, backup and basic Oracle DBA tasks
- Exposure to 21 CFR Part 11 and experience with any of the following computerized systems:
- Data Management, Instrumentation, or LIMS etc
- Awareness of ITIL process and procedures
- Good communication skills
- Quality consciousness and Attention to Detail
- Customer focus
- Should be a quick learner
- Team player- should follow team strategies/ procedures and communicate timely and clearly with team members
- Result oriented