Sr. Rep, Customer Service Ops

What Customer Service Ops- Canadian Team contributes to Cardinal Health
Onboarding and managing customer and vendor set-ups via legacy FDSI implementation, vendor management and billing systems and processes for Canadian customers as well as various other duties.
Qualifications
Bachelor's Degree holder
Call center or customer service experience
U.S. customer relationship management experience, preferred
Intermediate analytical, problem solving, critical thinking and proactive investigative skills
Strong communication skills (verbal & written) and customer focus
Ability to follow SOPs and pays attention to details
Intermediate Excel and Outlook skills
Basic SQL knowledge - ability to run and modify queries
Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)
Ability to work in a collaborative environment and train and coach others
Ability to handle a fast-paced transactional environment
What is expected of you and others at this level
Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify processes to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members
Technical Call Center
Demonstrates specialized knowledge of systems and products and how they are used in customers' businesses
Diagnoses and supports on moderately complex system and device problems/issues
Coordinates problem resolution and escalation process
Document system and device resolution techniques for the benefit of the team
Job Responsibilities
Vendor Relations – invoice analyses, outreach/management, and compliance management and conversations
Implementation – net new implementation setups/calls and PO/AP file exchange testing
Audit and Billing – Freight and audit, PO research and matching, and billing and invoicing
Customer Care – claims assistance, carrier web portal login set-ups, and tracking/tracing
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.