Careers that Change Lives
Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain, restore health and extend life worldwide. Let's work together to address the universal healthcare needs and improve patients' lives, optimize costs and efficiencies, and expand global access. Together, we can make a real difference in the global disparity in care. By providing quality care at the lowest possible cost, we will succeed as a company, and take the future of healthcare Further, Together.
A Day in the Life
Sr. Program Analyst
Key Responsibilities Conducts strategic Customer Care & supply chain analysis to foster a continuous improvement environment through Automation. Identifies and recommends opportunities for improving efficiency, effectiveness, and Systems capabilities of the Customer Care function within the Customer Care & Supply Chain organization. Plan, design and deploy Automation roadmap for Esker, Optical Character Recognition, SFDC, Medtronic connect, e-Shop, e-PO, EDI implementation. Develops and implements automation models, strategies and/or processes to optimize the Customer Care & Supply Chain function. Build business case with speed and precision to drive and help country stakeholders of APAC COE Customer Care make sound business decisions. (Solid presentation and PowerPoint skills is good to have). Process business insights and strategic data from current business models and shows the ability to think quickly and apply clearly to business goals. Present and communicate an information to audience and make them understand the content and objectives through effective engagement with diverse teams; effectively listen to feedback, questions and clarifications. Align accounts deployment plan and get clarity on willingness of customer with IT, service provider's capability readiness. Organize and systematically consolidates business requirements and customer feedback for effective deployment and on-boarding. Drives User Acceptance Test (UAT) Training Plans and timelines with project team members. Assist in Hypercare period to resolve all automation gaps and issues with IT. He/ she serves as first point of contact to resolve main technical queries with IT with the design of country automation to ensure smooth implementation in operations. Drive adoption and consistent feedback collection from users and customers. Makes recommendation on system priorities based on country specific efficiency impact, customer experience objectives as well as savings aspirations. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the supply chain. Takes responsibility for driving yearly automation goals for each APAC countries that rolls up to APAC regional goals.
Must Have: Minimum Requirements Bachelors degree required Requires a University Degree and minimum of 10 years of relevant experience, or advanced degree with a minimum of 8 years of relevant experience
Nice to Have
Effective Business and Stakeholder Management Skills: Build strong relationship with APAC community to influences stakeholders in Global and APAC Countries as well as regional leadership team to drive Program activities, decision and funding requirement. Possess the ability to work in a very diverse cultural environment and can understand better cultural and business variations and customizations. Develops plans related to volume and demand according to the system availability, business model and resources available to each APAC markets.
SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects - from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.
DIFFERENTIATING FACTORS Autonomy: Recognized both within and outside the organization as thought leader in area of expertise. Plans R&D or system projects or strategic functional initiatives and recommends technological application projects / solutions to accomplish long-range objectives.
Organizational Impact: Designs new products, processes, standards, or operational plans based on business strategy with a - direct impact on functional results . Influences business decisions made by leadership . Establishes operational plans for job area with long-range impact on results.
Innovation and Complexity: Faces problems that are complex, requiring broad-based consideration of variables that impact multiple areas of the organization . Develops solutions which are novel and unique and drawing upon best practices based on expertise.
Communication and Influence: Serves as a principal spokesperson related to major matters pertaining to its policies, plans, and objectives, new technological / technical research, functional thought leadership and other significant advancements . Uses influence, negotiation, and persuasion to achieve objectives.
Leadership and Talent Management: Providing guidance, coaching and training to other employees . Typically manages large, complex initiatives of strategic importance to the organization, involving large cross-functional teams.
Required Knowledge and Experience: Requires highest knowledge and mastery of multiple job areas typically obtained through advanced education combined with experience. Viewed as the leading expert and / or resource within the field by peers within and outside the organization. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 15 years of relevant experience, or advanced degree with a minimum of 13 years of relevant experience.
