Associate, Platts Contract Support (Project-Based)

Job Description:
Responsibilities: Perform contract data entry into SFDC for Platts quote creation of large subscriptions and manage opportunity as part of the quote process This role is responsible for all global orders, new, amendments and renewals, with an emphasis on Global majors, Strategic Customers, Large Regional Customer & highly complex orders for order resolution Track status of cases to ensure smooth transaction processing from quote creation to fulfillment Assist sales with client resolutions to questions concerning products, billing, account/contract status, change of address, cancellation requests, refund requests, and all pertinent queries Provide the highest level of contract management support to Platts Sales, regularly attend Sales Pipeline planning meeting & report subscription status on key accounts both written & verbally as needed. Contribute to regular review, suggestions, collaboration & updating of all processes & workflows within the department Minimum Qualifications:
What We’re Looking For: Basic Qualifications: Bachelor’s degree preferred With at least 2 years of work experience in data entry, order entry, order management, contract management, pricing or related field. Customer service experience or working in fast paced environment with Sales Organization Excellent communication, problem solving, analytical and organizational skills Excellent ability to collect, analyze and summarize data and to prepare clear and concise presentations and reports within Contract Support, to Sales & other groups Strong data entry skills Flexible in working schedule Project Duration: October 2019-June 2020