Specialist I Order Administration
Requisition ID:(********)
Primary Location:Philippines-National Capital Region-Quezon City
Job Function:Customer Service
Job Posting Date:Sep 23, 2020, 12:35:37 AM
Description
The primary responsibility of the Order Administrator will be to provide Customer Service Support to the MEA Pressure Management Internal and External Customers (direct and representative) during the order Bookings with particular focus on Customer Satisfaction.
Responsibilities
Duty 1: ORDER MANAGEMENT
Order Screening and Entry
Checks for completeness of order documents
Review Contracts & Orders received for both MRO and Projects from Local Business Partner/Sales
Coordinates with inside sales engineers, project managers, respective salesperson or factory for technical and commercial clarification of the order
Checks part number and extracts customer-specific information from business systems
Requests for part number, customer / Vendor and end user set up not readily available in the system
Ensure adherence to local and International Trade Compliance and Due Diligence procedures about all transactions and business practices.
Verifies if discounts and commissions adhere to business unit policy and ensure approved as per delegation of authority
Checks payment terms thoroughly, inform the OM/PMO for actions to set up of bank submission documents
Validates and calculates pricing using system tools
Enters/manage orders in Fisher First 2 (FF2), JD Edwards, JDI (Oracle) and other internal systems and coordinates the customer order cycle (Customer & Vendor setup, item setup, Order entry, Purchase requisitions, change orders), owning the relationship with LBPs and the sales team, in accordance with department procedures.
Diligently communicates with other BU Order Admins while processing multi BU orders.
Generates and Sends Customer Order Acknowledgement
Customer Transaction Management
Monitors incoming emails in common mailboxes.
Saves/Uploads/Archives Communication Records (Shared Folders, SharePoint, Shared Drive)
Generates transaction records.
Escalates pricing issues to appropriate support group
Escalates ITC Issues
Escalates requests for model creation to the appropriate support group
Escalates model configuration issues to product configuration solutions team
Escalates requests to Tool Administrator for systems-related concerns
Coordinates with other teams/support to complete the request of customers
Responds to general inquiries and requests received and identify need for escalations
Duty 2: OPERATIONS SUPPORT
Serves as back up for next level or similar function
Submits order status daily
Participates and facilitates team meetings and huddles.
Participates and facilitates activities that will foster teamwork.
Collaborates with colleagues to meet Regulators AP team goals.
Duty 3: Continuous Improvement and Innovation
Participates in the execution of Functional Unit Strategic Initiatives/Programs to support the objectives of the management
Participates in projects related to quality improvement (such as Think Customer, QMS, Perfect Execution, etc.)
Requirements
Education:
Bachelor’s Degree in Business Administration or Commerce, or equivalent.
Job Related Experience:
1.5 years of work experience related to Customer Service, Sales, Order Administration, Purchase Orders and Contracts review
Specific Knowledge:
Familiarity with industrial regulators or pressure control devices is an advantage.
About Emerson
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher.
As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.
