Specialist, Employee Communications
TeleTech is seeking a communications renegade; a true deadline wrangler with strong writing and editing skills to help tell the story of TeleTech through day-to-day communication tactics. The right candidate will be responsible for developing, implementing and measuring our corporate communication messages through the eyes of our leadership channels. In addition, we are seeking a corporate communications visionary who consistently researches and generates expertise related to emerging trends in the writing industry
As a key member of our global corporate communications team, you will play an integral role in positioning and promoting TeleTech’s voice through traditional and social channels. In addition, as a Communications Specialist, you will work with the Communications Manager to ensure messages are consistent with the overall brand, to meet company standards, maintain and promote a positive image on behalf of the organization and engage the global workforce.The primary objectives of this position include:
The ability to document and translate organizational messages and ideas in simple and concise sentences and paragraphs
Ability to interpret, translate and document requirements, policies, processes and procedures for various departments and subject matter materials
Ability to manipulate and format documents using MS Word or other well known word processing tool and publishing tools
Ability to formulate and construct innovative communications solutions
Leading the writing and editing production for the department
Resolving issues through clear, concise communication channels
Duties and Responsibilities
Provide corporate communication support to promote organizational initiatives
Provide meticulous copy writing and copy editing services
Create written communication plans including program strategies, messaging, tactics and timelines
Ability to interpret, translate and synthesis organizational messages
Provide consultation and recommendations to internal clients
Manage projects inclusive of project timelines, creative briefs and strategies
Interpret and analyze measurement tool responses
Develop and disseminate memos, newsletters and corporate announcements using internal communication channels
Work with team members on special events, program launches and new initiatives
Consult with key stakeholders
Draft articles, memos, organizational announcements, social media sound bites and content for elevator flyers, corporate headquarters e-newsletter and news features for the company employee magazine using AP Style
Facilitate communications for integration of acquired companies, including letters, internal talking points, and PowerPoint slide presentations
Draft executive memos
Logistical support for TeleTech events as required
Skills and Attributes
Collaborative, team player who has the ability to gather, understand and synthesize information
Passionate about wrapping oneself up in target audience insights to drive toward creative solutions
Highly organized and able to handle multiple priorities at any given point with competing deadlines
Creative and innovative thinker; ability to approach opportunities and issues and generate ideas that inspire new directions and exciting outcomes
Strong business acumen; integrates and balances priorities, work activities and resources for the benefit of multiple key stakeholders
Strategic thinker; processes information through a strategic lens with the ability to recognize connections between project objectives and those of the broader organization
Comfortable with complexity, ambiguity and change
Trustworthy with strong business integrity and ability to hold sensitive information in confidence
Exhibits ability to lead projects by establishing credibility necessary to partner with client teams to formulate project direction and provide clear path forward recommendations
Ability to distill data and translating findings into innovative, profitable, executable, and operationally feasible solutions
Develops and maintains effective relationships with a broad group of stakeholders in order to foster trust and partnership
Requirements
BA/BS in journalism preferred
Minimum 2-3 years of professional experience in corporate communications
Understanding of corporate communication practices
Experience in employer branding, human resources or internal communications a plus
Knowledge of project management techniques
Working knowledge of Microsoft Office applications including Project, Word, Excel, and PowerPoint
Strong written/verbal communication and interpersonal skills with various levels within an organization
Copywriting and proofing proficiency
Travel 0-25%
Applicants must be willing to work in PASAY CITY.
Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.
Primary Location
: PH-National Capital-Pasay City, Metro Manila
Job
: Marketing
