Quezon CityAs the Specialist, Customer Care, you will handle requests that facilitate the money transfer processes. These requests come from our customers across Asia Pacific, and you are required to meet a high level of service excellence in responding to the customers' requests. These requests are primarily received into the center via phone calls and / or emails.
You will resolve additional requests from internal departments on needs basis once approved by their managing team leader, or the Operations Manager.
In addition, you will aid the Team Leader with call center projects from time to time. And, you are expected to contribute to the team environment, and base every relationship on Western Union’s Code of Conduct and Core Values.
Sound interesting? Here are some specifics:
Resolve customer enquiries, and promote Western Union services
Provide first-level support for customer complaints
Document and escalate issues to the relevant department
Perform special projects, and other duties as directed by the team leader or Operations Manager.
What you will need to succeed:
You have a Bachelors’ or University degree
Fluent in speaking and writing in English
Proficient in working with MS Office applications like Word, Excel, and PowerPoint
Familiarity on working with technologies including audio and video conferencing
Ability to multitask, and provide quality work in a fast-paced environment
Ability to work effectively within a team environment
Willingness to work on shift in relation to business needs
What will make you stand out:
At least a year for work experience in a call center or BPO environment
What’s in it for you?
Competitive global pay and benefits
Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career
Diverse, global team with colleagues in over 50 countries
What it’s like here:
Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!
Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!
Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!
Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.
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