Specialist, Customer Care

The CARE Specialist handles customer service inquiries regarding Vistaprint products, services and site navigation in a professional and efficient manner. Specialist will follow guidelines to support our commitment to providing world-class service.Key Outputs
-Provide excellent customer experience through superb customer service to all customers
-Ability to empathize and relate to customers even during difficult conversations
Key Responsibilities/Duties
-Answer all customer inquiries through various channels (telephone, email, chat, and any additional channels as developed) in a courteous and professional manner
-Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
-Use appropriate systems and available resources as necessary to assist in responding to each request
-Support and provide information to all internal and external customers in a professional and courteous manner
-Adhere strictly on punctuality and schedule changes; comply to company's implementing guidelines and procedures
-Participate in cross-functional communications and meetings to support the team/domain/center
-Build a strong customer relationship and commitment
-Perform additional responsibilities as required
Experience & Qualification
-Must be available to work any shift that falls within our operating hours which spans 24 hours, 7 days per week.
-Previous experience in a multi-channel customer service environment preferred
-Knowledge of and/or interest in internet/web technologies and social media
-Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
-Ability to provide excellent customer service while multi-tasking
-Excellent verbal and written communication skills
-The ability to learn new technology quickly and the ability to use multiple systems
-Inclination to graphic design and experience with graphic design tools and/or photo imaging design software a plus
-Strong English communication skills, both verbal and written, including active listening and rapport building
-Working knowledge of MS Outlook, Excel, Word and PowerPoint