Spanish Customer Service Product Associate

Company Profile: World’s provider of resources and connects customers harmoniously. For its years of proven history in the industry, they are well-known as the top outsourcing company.

Position: Spanish Customer Service Product Associate
Location: Ortigas, Pasig
Industry: BPO Company
Salary: P 50, 000 -55, 000 (Negotiable)

Account: Famous Shoe Product

Benefits:
• HMO
• Group Life Insurance
• Government Mandated benefits
• Night Differential Pay
• 15 days Sick Leave
• 15 Days Vacation Leave
• Transportation Allowance
• Rice Subsidy
• Can process Visa
• Schedule:| Shifting Schedule

Requirements:
• Preferably French-Canadian Speaker
• Experience supporting Canadian Account is an advantage
• Native or Non-Native French Speakers
• Proficient in both French and English Language
• With Customer Service or Sales background is an advantage
• Working knowledge/experience with technical applications is a plus
• Open for Undergrad and Bachelor’s Degree holder
• Fresh Graduate are welcome to apply
• Knowledgeable in computer applications

Responsibilities:
• Promoting excellent customer service for customers
• Provide assistance and information via phone, web, email, chat and social media
• Manage resolution to customers experiencing common technical issues
• Make Interpretation when needed
• Attend to final testing of the new surveys and data analysis

Recruitment Process:
• Online Profile Screening
• Initial Interview
• HM Interview
• Client Interview
• Job Offer