At ServiceSource, we strive to find and grow exceptional people like you.
Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you.
ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.
The Solution Consulting Data Analyst works cross-functionally to analyze new opportunities and expand relationships within major account relationships in order to provide credibility in the evaluation cycle. They will analyze the client’s or prospect’s business, performing situational diagnosis, and supporting the creation of business cases. Responsible for ensuring partnership economics are solid and commitments made in the evaluation cycle are reasonable for successful execution of new initiatives. Work is generally independent and collaborative in nature, with occasional direction on new assignments.
Essential Functions - Duties and Responsibilities
Lead / interact with prospects to obtain relevant data related to the performance of their recurring revenue businesses. Regularly demonstrates expertise around data analyses to prospect/customer
Perform multiple moderately complex quantitative analyses, on-time, for each prospect to support business case development, ROI analysis and pricing. Complexity of the data can vary based on several factors such as client size, number of systems, varying levels of established structures, or dynamics of customer. Independently creates analysis output materials for presentation to prospect
Manage conflicting priorities, weighing urgency and importance, independently in the face of ambiguity. Adapt quickly and respond to changing analysis requests and articulates the impact of change on operational processes and outputs. Set clear expectations with all relevant stakeholders and delivers output according to agreed deadlines
Assess renewal readiness of prospects’ data for completeness, accuracy and accessibility
Manage data collection and preparation using tools such as Alteryx, Excel and SQL from ERP, CRM and BI systems (SAP, Oracle, Salesforce.com, Business Objects, etc.)
Build customized data models for calculating prospects’ renewal opportunity, historical performance and forward opportunity across multiple dimensions (contract, customer, product, business unit, region, channel, etc.) to support improvement quantification
Provide analyses, insights, and recommendations to Solution Consulting based on learnings from data analysis around key measures of success (such as retention, downsells, upsells, cross-sells). Share best practices with other team members
Proactively identify and provide additional analyses surrounding multi-year agreements, renewals timing. product migrations, renewal policy and terms changes and other unique trends in prospects’ businesses
Proactively identify risks/issues around analyses and generate solutions to solve risks
Interact with all levels of management (both internally and prospect / client organizations) to work through data quality / anomalies, validate results, and present/communicate initial findings
Apply knowledge of prospects’ renewal business and reporting in combination with performance analysis to gain prospects’ trust and alignment through rigorous and comprehensive analysis reviews and presentations
Manage client communication surrounding the data analysis, with input of Solution Consulting lead
Qualifications
Required Qualifications
Proficient problem solving and quantitative analytical skills, including the ability to complete complex data analyses in tools such as Excel
Demonstrated ability of strong presentation skills with a developing executive presence
An interest in data analysis and structure is critical to success in the role
Developing communication and teamwork skills; ability to inspire trust and confidence in others
Attention to detail, thoroughness and high level of accountability
2 – 5 years of related experience to reflect skills and talent necessary for this role preferred¹; experience conducting quantitative analysis of business issues in a consulting, sales or industry environment required
Ability to be successful with work that is generally independent and collaborative in nature
Preferred Qualifications
Bachelor's Degree/Diploma or the equivalent preferred
Prior experience working with a sales team is valuable for this role
Prior experience with Alteryx platform is valuable for this roleCompetencies
Please select a proficiency level for each of the defined company competencies:
Personal Leadership
• Accountability Competent• Effective Communication Developing• Resilience, Curiosity & Adaptability Developing• Integrity Competent
Collaboration
• Coachability Competent• Diversity and Inclusion Competent• Team Player Competent• Emotional Intelligence Competent
Growth
• Critical Thinking Competent• Customer Focus Competent• Diagnostic Information Gathering Expert• Initiative Developing• Manage Execution Competent• Business Acumen CompetentSupervisory Responsibility
Provide direct reports by roles or teams, if any, and the level of supervision – select from below:
This position has no supervisory responsibilities.
Travel
Define the expected percentage of travel time expected for the position – options are:
0-25% travel.
Work Environment
This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is should be able to do or have the following:
Ability to lift and carry 25 pounds;
Sufficient clarity of speech and hearing or other communication capabilities, which permits employee to communicate effectively;
Sufficient manual dexterity, which permit the employee to perform routine office duties; and
Sufficient personal mobility and physical reflexes to perform office duties and travel when necessary to off-site locations
**All the above physical requirements to be met with or without reasonable accommodation.
