This is an exciting opportunity to work with a people centric, customer focused business. Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.
You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
Duties and Responsibilities:
Develop application solutions for Customer Success projects as requested by the Customer Success Digital Team Lead
Develop solutions within a best practice Agile framework to include, but not limited to –
Providing accurate estimations
Updates at daily stand-ups
Testing applications
Attending retrospectives and sprint reviews
Leading user acceptance testing sessions
Provide ongoing support to Customers
Supporting the company’s sales process where appropriate
Maintain awareness of emerging technologies put forward applicable strategies for incorporating these for the betterment of developed solutions
Adhere to development standards defined by the Customer Success Digital Team Lead
Provide Level 3 technical support to customers using solutions developed by Customer Success
Adhere to industry recognised best practice in the development of application solutions.
Assess and evaluate risk and understand the implications of new technologies and their deployment as new concepts and or innovative solutions within the framework of the the company’s business
Assist with the creation and development of reusable IP
As required mentor other team members in new technologies and work practices
Contribute to enhancing the working relationships within Customer Success and between the other company’s divisions
Provision of end user training and design documentation
Promote the company’s culture which results in both staff and customer satisfaction
Undertake training in a professional manner and manage completion of assignments in accordance with defined timeframes
Uphold and adhere to the company’s core values, guidelines, policies and procedures
Represent the company in a professional manner and provide excellent customer service to our internal and external customers.
Perform your duties safely without risk to your own health and safety or the health and safety of others
Be flexible to work in additional roles or capacities or take on additional or varied duties, as may be assigned to you, that you are skilled and capable of performing
May be responsible for accessing internal and third party computer systems containing highly sensitive confidential corporate and personal information;
May be engaged in capacities that require the company to have the highest degree of confidence that you will perform your duties with a high level of honesty and integrity
Be dedicated to continuous improvement, quality and risk management
Effective oral and written communication skills that ensure clear and accurate communication with all stakeholders
Integrity in dealing with customer and supplier issues
Possess the skills and traits necessary to be a successful software developer
Customer focused attitude
Ability to understand business process and identify areas of improvement.
Ability to think creatively to solve complex problems.
Ability to liaise with stakeholders, end users, clients at different levels in the organisation
Understanding of and ability to describe software development methodologies
Certification/s: Microsoft Certified Solutions Developer (MCSD) in Web Applications is highly desirable
Qualifications and Experience:
Degree in Information Technology, Computer Science or industry related experience
Minimum of 3 years experience working as a Software Developer
Experience in ASP.NET Web API, C#, .Net Framework ,RESTful, AngularJS or ReactJS, JavaScript, SQL Server and HTML5/CSS3
Proven experience in an IT development environment using a variety of technologies
Proven experience in developing robust and scalable Web and Desktop/Server applications
Understand key software development concepts such as Polymorphism and Inversion of Control
Understand the principles of multi-threaded and asynchronous coding
Experience in Agile development, methodologies, terminologies, and tools
Experience with test-driven development
Experience with integrating disparate systems desirable.
Proven interpersonal skills with the ability to communicate effectively with internal and external customers of varying technical ability
Knowledge of recognised user interface design principles
Good understanding the following:SSDT and Database Projects
Enterprise grade source control systems such as TFS and GIT
Data visualisation and charting technologies
Be dedicated to continuous improvement, quality and risk management
Effective oral and written communication skills that ensure clear and accurate communication with all stakeholders
Integrity in dealing with customer and supplier issues
Possess the skills and traits necessary to be a successful software developer
Customer focused attitude
Ability to understand business process and identify areas of improvement.
Ability to think creatively to solve complex problems.
Ability to liaise with stakeholders, end users, clients at different levels in the organisation
Understanding of and ability to describe software development methodologies
Certification/s: Microsoft Certified Solutions Developer (MCSD) in Web Applications is highly desirable
Must be willing to work in Clark, Pampanga
