Software Delivery Team Coordinator

ManilaTheSoftware Delivery Team Coordinator serves as an integral member of a global teamto support a team of Analysts that deliver Towers Watson’s technology productsand tools to our external or internal clients. The Team Coordinator supportsthe team of Analysts by managing daily work load, assisting to resolve complexissues and managing deliverable quality.

The Requirements

Workflow allocation, including assigning and adjusting project tasks among Analysts
Basic data manipulation and formatting in data management tools (advanced Excel skills are essential)
Ability to understand and interpret technical specifications and apply to reporting formats
Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members
Collaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
Demonstrated client service focus (internal or external clients), including recommending solutions based on a client perspective
Structured problem solving and analytical thinking
Continuous improvement mindset – increasing task efficiency and effectiveness with each repetition and making recommendations for process improvement
Familiarity with the following applications/languages is a must; Excel, Word, PowerPoint,and HTML
Proficiency in English
A degree-level qualification in a technology-, engineering, or business-related discipline
3-5 years experience working in a technical environment
MS Office, including advanced-level Excel
3-5 years experience as a Team Leader or supervisor preferred
MS Office, including advanced-level Excel

Willis Towers Watson is an equal opportunity employer