So what does aContent Moderatorreally do? Think of yourself as someone who will ensure high quality and safe experiences for both people and businesses across the social media family of apps, so not everyone can qualify for this role.
As a Content Moderator, you will be instrumental in keeping our online world engaging, appropriate, and safe. You will apply a content policy to digital content and execute handling procedures with consistency. The best candidates are able to identify subtle differences in the meaning of digital communication and accurately enforce the client’s terms of use by carefully monitoring reports of abuse on the site. You will actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community. You will escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs. You will also adhere to security measures, confidentiality, and other project requirements in any way related to your work.
So what does all this mean for your day-to-day? In the Content Moderator role, you will be working on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles. You will then score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency. In order to properly identify all of these items, you will be trained on how to enforce the client’s policies, and then use these policies to support the overall business.
Creating a Culture of Awareness and Prevention:
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to: Child exploitation and abuse, animal torture, gang violence, murder, and hate speech.
As a content moderator, it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.
In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way.
TaskUs devotes considerable resources to the wellbeing of its employees. Being a Content Moderator means participating in counseling sessions and other wellness programs:
? All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.
? All employees will attend wellness groups.
TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs, employee performance, and other considerations.
So, do you have what it takes to be a Content Moderator?
Requirements:
At least a high school graduate
At least one year prior operations experience in shared services or a customer experience environment.
Fluent in English; must be able to read and speak the language
Excellent interpersonal skills, verbal and written communication skills, and most importantly empathy
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
As the COVID-19 pandemic and the enhanced community quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to provide continuous employment to people, most especially to the ones severely affected by the ECQ.
We’re looking for new Teammates who are ready to be ridiculous with Us. Our virtual doors are open to more Ridiculous Humans!
Does this job allow hires to work fully remote? Only temporarily due to COVID-19.
Are you this ridiculously good? Then TaskUs is for you.
