Manage day-to-day DOP operations, including parcel inbounding, sorting, rider dispatch and receiving of in-transit parcels, also inventory control
Conducts team briefing and documents minutes of the meeting
Oversees agency teams in backroom, as well as coordinates w/ rider support team and occasionally supervises drivers / riders
Performs essential duties such as training staff, monitoring employees, performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism
Creates, reviews, and validates reports coming from the DOP
Assists Customer Support team in call outs to solve Customer support escalations
Ensure DOP KPIs are effectively met
**Requirements**:
Bachelor's Degree in a related field.
Must have work experience in a relating field
People management skills and experience leading a large team is a must
Strong analysis and problem-solving skills
Good communication skills for both written and verbal communications
Good team player
Be able to fit in with the fast-paced culture of the team
- Manage day-to-day DOP operations, including parcel inbounding, sorting, rider dispatch and receiving of in-transit parcels, also inventory control
- Conducts team briefing and documents minutes of the meeting
- Oversees ag
