Shift Leader

JOB TITLE: Shift Leader
DUTIES AND RESPONSIBILITIES:
Main Duties and Responsibilities:
Ensure the shift is adequately staffed
Develop and assign tasks to staff members, oversee completion of tasks
Resolve customer issues and approve exceptions to policy for coupons, returns, etc.
Train new hires and create development opportunities for experienced staff members
Provide recognition and constructive feedback throughout the shift as appropriate
Coordination & reports operational concern and employee infraction

Job Specification Skills and Attributes
1-2 years of experience in a retail setting
College degree holder of any business management profession
Demonstrated ability to deliver excellent customer service
Strong verbal and written communication skills
Ability to make decisions quickly and confidently based on company policies and practices
Experience with organizing and assigning shift tasks and holding staff members accountable for completion