ROLE DESCRIPTIONTo support the APAC EVP by contributing to the creation and execution of a clear strategy to ensure the success of the newly established Shared Service Centre.Responsible for planning, organizing, leading and controlling all area activities within the Shared Service Centre (SSC)To provide leadership and vision necessary to ensure that the SSC has the proper operational controls, administrative and reporting procedures and people systems in place to effectively manage the shared services operation thereby ensuring financial strength and operational efficiency.Ensures administration, financial and reporting functions are carried out according to Company standards and procedures.Builds and maintains capability of the Shared Service Centre to establish and grow its position as an exemplary division. This entails the development of a competent, effective and efficient workforce that will contribute to the success of the division.Future-proof the division to enable new operation functions to be added or changed over time without creating fragmentation or requiring fundamental re-design.Build positive and lasting relationships between the internal business and other global stakeholdersWork with all local and global customers to resolve any escalated issuesWork with internal and external stakeholders to nurture new and existing alliances.
DUTIES & RESPONSIBILITIESAssumes responsibility for efficient and effective shared services.Assists the EVP with short, medium- and long-term strategic planning designed to increase productivity and minimize expenses.Improves, develops and implements operational plans, policies and procedures which further the strategic objectives of Shared Services.Continuously monitors and tracks performance to ensure efficient and effective service delivery according to SLA Agreements.Researches best practices from a shared services perspective and makes recommendations to EVP that will result in success in excellent customer service and satisfaction.Develops, implements and maintains processes and systems to support Sales Operations, Finance and other key critical transactional activities within the Shared Service Centre.Effectively coordinates with other local and regional members of Sales Ops, Finance, Executive Management and Shareholders to balance client expectations with Shared Service resources and workloads.Develops and implements an Authority of Control Matrix (?)Ensures the controls underpinning the execution of financial data are appropriately designed and operating effectively.
Assumes responsibility for ensuring that the administration and reporting functions of Shared Services is carried out effectively.Prepares operating budgets. Manages and oversees expenses. Pursues cost-saving measures.Maintains procedures and controls documentation.Ensures that administrative and related support activities are efficient and well coordinated.Completes required reports and related documents promptly and accurately. Ensures the accuracy of all reports and records.
Assumes responsibility for establishing and maintaining professional relations with business partners, customers, suppliers and trade contacts.Establishes and maintains professional relations with business partners, customers, suppliers and trade contacts.Monitors SLA services and support and ensures excellence at all levels.Ensures business partners are well informed of area activities.Liaises with customers, suppliers and trade contacts and responds to queries.Tracks and resolves problems promptly. Ensures that involved parties are satisfied with conflict resolutions.
Effectively leads, directs and develops team members ensuring optimal performance towards strategic objectives.Provides leadership to team members through effective objective setting, delegation and communication.Provides mentorship, motivation and assists with their development and career growth.Establishes effective reporting and communication with team members to ensure that they are appropriately informed of expectations, policies and programmes.Ensures that team members are well-trained, effective and employed optimally.Conducts performance appraisals as required. Provides specific feedback and suggestions for improvement.Formulates and implements corrective actions as needed.Fills vacant positions as promptly as possible. Conducts interviews.Conducts performance appraisals as required. Provides specific feedback and suggestions for improvement.
Assumes responsibility for related duties as required or assigned.Keeps EVP informed of activities and progress towards established objectives.Acts in accordance with acceptable norms and procedures in order to represent the Company at the highest level possible.Stays informed of industry best practice.Completes special projects as assigned.
Assumes responsibility for enacting, enabling, promoting and reinforcing the Westcon DNA.Partnership - building strong relationships and alliances to achieve success for the long term.Innovation - encourage change and creativity to deliver the best outcomes.Excellence - exceed expectations and strive to be the best that we can be.Empowerment - we love initiative and provide opportunity for our people.Integrity - we champion an environment of honesty, fairness and high moral standards.
PERSON SPECIFICATIONEducation/CertificationDegree in Business Administration, Finance, Economics or related fieldPost Graduate Qualification: added advantage
Required KnowledgeExcellent knowledge of industry best practice with regards to Shared Service CentersExcellent working knowledge of SAP.Proficiency in MS Office applications.Advanced Excel essentialKnowledge of the IT distribution industry advantageous.Knowledge of local regulatory environmentProven business acumen and good financial aptitude.
Experience RequiredMinimum of 6 year's management experienceExperience in a leadership role in Operations, Support, Business Development, or other related fieldsBusiness - Process design experienceProven ability to influence and motivate others to drive results in a matrixed environmentManagement of a Shared Services Centre in a multinational organization is strongly recommended
Skills & AbilitiesExcellent management & leadership skills.Excellent coaching and people development skills.Excellent communication skills.Ability to work with internal stakeholder and collaborate with finance teams in multiple locations and time zonesStrong interpersonal skills.Strong organizational & problem-solving skills.Good resource and project management skills.Ability to work in a pressurized environment.Team player.Self-motivated.About Westcon-ComstorWestcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery. The company works with its partners to deliver results together through an investment in enablement programs and its associates' dedication to creating an exceptional partner experience. Westcon and Comstor are the company's go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.