Service Desk Analyst (It Helpdesk)

Receive end user calls and provide first level resolution for EUC and business applications.
Create, categorize, prioritize service requests
Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
Ticket update and Closure
Candidate must possess at least an Associate/Bachelor's Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
At least 1-2 years of working experience in the related field is required for this position
Good communication skills and customer management experience
Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
Knowledge/exposure on ticketing tools like Service Now, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
Experience in international contact/call centers in a voice support process is a plus
Willing to work in 24x7 environment