Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Information Technology I

Unit of Assignment: Central Office, Quezon CitySalary Grade: 15 Php 36,619 plus 10 percent premiumMode of Engagement: Job OrderQualification StandardsEducati...


From Office Of Transportation Cooperatives - Isabela

Published 23 days ago

Digital Pr Specialist

Job Summary:We are in search of a dynamic and results-driven Digital PR Specialist with a primary focus on managinginfluencer collaborations, TikTok, Shopee,...


From Dempsey Resource Management Inc. - Isabela

Published a month ago

Data Analyst

Requirements:- Bachelor's degree.- College in a business course, or computer science or related.- Fresh graduates are welcome- Work experience as a data anal...


From I-Serve 360 Corp - Isabela

Published 25 days ago

Technician

Qualifications:- NCII in EIM is a plus.- Knowledgeable in handling troubleshooting electronics and mechanical equipment such as generators and air conditioni...


From Consult Asia Business Solutions & Advisory Services - Isabela

Published 23 days ago

Service Desk Analyst

Service Desk Analyst
Company:

(Confidential)


Details of the offer

JOB QUALIFICATIONS
• Excellent communication skills and telephone manner.
• Excellent organizational skills
• 1.5 years previous IT Service Desk and/or Call Centre experience required
• Strong knowledge of Microsoft based operating systems, Microsoft Office applications and MAC Operating systems
• Available to work in 24*7 rotational shifts
• Excellent Communication in respective required language( Verbal & Written)
DUTIES & RESPONSIBILITIES
• Act as a single point of contact for phone calls ,emails ,chats and Self-service tickets from staff regarding IT issues and queries
• Receiving, logging and managing calls from internal staff via telephone, email, chat, voice mail, self-service etc.
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware
• Escalate unresolved calls to the infrastructure support teams
• Log all calls in the Service Desk ticketing tools such as ServiceNow,
• Identifying the issue and categorizing / prioritizing the incident and service requests
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
• Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
• Being compliant to all process and procedures
• Understand the SLA/SLOs of the accounts and work accordingly to deliver service to customers.


Source: Fastjobs

Requirements


Knowledges:
Service Desk Analyst
Company:

(Confidential)


Built at: 2024-03-28T09:14:17.290Z