Service Desk Agent

Service Desk Agent
Company:

Converge Ict Solutions Inc.


Service Desk Agent

Details of the offer

Purpose: - Attend to simple concerns of Residential and SME customers received thru inbound/outbound telephone calls, SMS, email and chat in accordance with standard operating procedure.- Analyze customer issues and concerns and provide accurate solution/s.AREAS OF RESPONSIBILITY• Attend to inbound/outbound telephone calls, email and chat in accordance with standard operating procedure• Investigate, manage customer expectations to maintain customer satisfaction.• Meet and exceed personal/team KPIs • Record all data from calls according to the company's standardsEducation: Minimum Educational Qualifications for this positionPreferably with bachelor's degree or at least 2 years College graduate (IT/Computer course).Relevant Experience:Entry Level. Can perform basic Computer and Network TroubleshootingBusiness Understanding:Manage a large group of agents and ensure achievement of set targets


Source: Bossjob


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements


Knowledges:

  • Basic

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