Service Delivery Manager

Responsible for the day to day regional operation
Assurance of the infrastructure services partnership with a 3rd party partner on infrastructure and related technical services based on agreed service level;
Work with different IT service line teams to drive the delivery of user services, network services, server, and storage management services within their region
Develops relationships with external clients and organizations to assess their technology, support, and security needs
Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
Offers innovative solutions that meet clients’ needs while remaining cost-effective
Manages projects by creating timelines, adhering to budgets, and assigning staff members
Bachelor’s Degree in Computer Science or a Related Field
Atleast 5-8 Years of experience in Service Delivery
Experience with Computers and Networks, Experience with Customer Service, Management, Leadership, Staffing,
Written and Verbal Communication
Interpersonal Communication, Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Analytical Thinking, Time Management, Working Under Pressure.