Service Delivery Lead

You will be accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.

You will manage the overall operations program scope and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when necessary, set priorities, ensure optimization, and resolve conflicts to enhance effectiveness in reaching business results or strategic goals.

You will define projects/programs; assign managers to initiate and manage the performance of production operations; integrate and oversee multiple related projects.

You will ensure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations.

You will ensure effective and engaged program team by providing ongoing guidance and mentorship, to ensure attainment of full program objectives.

You will build credibility and relationships, and maintain communication with stakeholders at multiple levels, including those external to the organization.

You will secure budget and timeline; determine and coordinate the sharing of resources among the constituent projects/program to the overall benefit of the program.

You will lead and facilitate periodic status and risk discussions with program stakeholders; evaluate and discuss program results and lessons learned throughout the program lifecycle.

You will manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.

You will lead to resolve customer escalations with respect to smooth operations.

You will ensure that SLAs are met and deliverables are provided on time with high quality and within budget; drive lessons learned and get wells.

You will be responsible for change management, release management, version management, and deployment management type of activities.