Senior Operations Manager

Responsible for providing oversight of customer service staff.
Primary duties may include but are not limited to: Establishes departmental policies and procedures.
Prepares and communicates information to appropriate parties regarding dental programs, procedures, changes, and government mandated disclosures.
Serves as mentor to lower leveled managers; serves as subject matter expert for other areas of the company as well as within the department.
Has accountability for deliverables of a third party or vendor.
Manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine people/equipment costs.
Develops and manages annual operating budget.
May be assigned to special project work consistent with the role and as dictated by the needs of the business.
Audits to monitor efficiency and compliance with policies; prepares specialized reports.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
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