Job Description - Senior Manager - BFS - BFS-Philippines - PHP (BFS010139)
Senior Operations
Manager- Financial Account
Function: Operations
Manila, Philippines
With a startup spirit and 80,000+ curious and courageous minds, we have the
expertise to go deep with the world’s biggest brands—and we have fun doing it.
Now, we’re calling all you rule-breakers and risk-takers who see the world
differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of
SeniorOperations Manager
In this role, You will be responsible for leading the business unit to
its maximum potential. You are expected to drive team performance, ensuring
daily service level metrics are met while maintaining a high level of accuracy,
providing coaching and development to your direct reports and meeting defined
quality, customer experience and productivity requirements.
You will lead
and assist in the growth and retention of our core business by overseeing
business health to ensure that processes/activities/initiatives are carried out
in accordance with established specifications, schedules, and budgets, minimize
delays, review program status and plan future actions
Responsibilities
This is a full time role and would involve handling various tasks like
the following (indicative - but not limited to:
·
Leads a team of managers and supervisor in
day-to-day functions, including directing, planning, supervising and evaluating
the work of assigned staff. Coordinates work flow to achieve the volume
expected to meet operational requirements. Approves special price concessions,
quotes, fee allowances or adjustments
·
Develops staff by assessing strengths and
weaknesses, promotes training and career planning; coach unit members for
career development. Provides input into hiring decisions.
·
Monitors performance of staff members according to
established monitoring standards. Provides performance feedback on peers and
lower level associates, and prepare fair, accurate, and thorough performance
reviews.
·
Develops relationships and communicate issues of
importance within the department and/ or business unit.
·
Identifies internal and external resources to achieve
established business goals within specified parameters; manages expenses in
compliance with financial practices and standards; assists with development of
departmental budget.
·
Recognizes and recommends operational improvement.
Promotes and maintains the accuracy and quality of services, deliverables, and
content; direct process improvement projects.
·
Uses appropriate tools to manage conflict;
responds to operational issues within defined areas of responsibility while
progressing in project work.
·
Monitors and ensures compliance with department,
business unit, and First Union policies as well as regulatory agency standards
and practices.
·
Performs other duties that maybe assigned from
time to time.
Qualifications
·
Bachelor’s Degree in Business related area
·
Preferably Masters in Business Administration
·
Experienced
supervisor in a larger or more complex unit
·
Typically
has4+years directly related
experience
·
Typically has1+years of supervisory or lead role experience
·
Experience in Team Management, performance management
·
Experienced in MS Office applications (Excel, Word,
PPT)
·
Experience in a Customer service, Financial account an
advantage
·
Excellent communication skills – comprehension,
articulation, effective listening and written
Genpact is an Equal Opportunity
Employer and considers applicants for all positions without regard to race,
color, religion or belief, sex, age, national origin, citizenship status,
marital status, military/veteran status, genetic information, sexual orientation,
gender identity, physical or mental disability or any other characteristic
protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values
diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit
www.genpact.com.
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Senior Manager
Philippines-Bataan Balanga PH – Office
Associate's Degree/College Diploma
Dec 9, 2019, 4:53:15 AM
Ongoing
Master Skills List Operations
Job Category Full Time
