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Senior Finance Operations Specialist (Cash Collections)

Senior Finance Operations Specialist (Cash Collections)
Company:

Sap


Details of the offer

Requisition ID: 236176Work Area: FinanceExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full Time
COMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Role Description:
The SAP Global Cash Collections Organization resumes ownership of the company’s trade receivables. The focus is reduction of DSO and improvement of cash-flow by driving timely settlement from Customers using standardized processes and tools. The organization will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments. It provides timely and relevant reporting and supports projects. The Finance Operations Specialist is responsible for all collections’ relevant tasks on a defined customer portfolio. Customer orientation and problem solving capabilities are key success factors. This position requires a high level of self-motivation, stress taking and drive.Main Responsibilites and Duties: Coordinate the daily transactional tasks and all operational activities.Help team in meeting the agreed KPIs.Help manager to monitor the KPI’s in cooperation with QM to ensure team delivers the required services and quality.Help manager to ensure that the operated processes and the internal controls are in scope.Create and maintain positive relations and cooperation with the internal and external customers and local counterparts as well as cooperation with other teams.Support smooth operations of the entire Collections Process.Help manager and the team to drive the standardisation and continuous improvement of the processes, deliver efficiency and quality improvements.Help the team to solve escalations and problem prevention.Ad hoc reporting upon requests.Additional Areas of Responsibility and Tasks:Handle a selected group of customers with regards to any A/R and collections issuesLiaise with customers for collection of receivables and build strong customer relationshipIndependently investigate customer disputes and drive timely resolutionWork closely with both internal & external customers to expedite the collection effortsProactively call customers to reassure the time of invoice paymentEscalate to management team any problem that holds the collection process to flowUpdate collection notes and reportsSupport the training of new team membersParticipate in projectsMonitor open dispute cases closely and drive resolutionFollow SAP processes and use application tools available in ISPSupport Ad-hoc queries and contributes to projects
Competences & Skills:
Accounting and collections knowledge end experience
Customer focus approach
Monitoring of payment behaviour of customers and acting accordingly
Ability to work under pressure
Ability to work in an international environment
Quality Focus
Results Driven
Teamwork & Collaboration
Operate SAP Financial Processes & Systems
Analytics capabilities
Good problem solving skills are required
Must be a well-organized and self-starter with "can do" attitude
Experience & Language RequirementsCollections experience in a large enterprise and complex environment preferred (2-5 years)Fluent written and spoken language skills in English required
#SEAHotJob
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENTTo harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: ********** or **********, APJ: **********, EMEA: **********).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:


Job Function:

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Senior Finance Operations Specialist (Cash Collections)
Company:

Sap


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